On every product page you can click ”What’s my size?” to read about the sizing and view our detailed measurement charts. On selected products there is also an option to use our Size Finder which will predict your size, based on thousands of people similar to you.

Still not sure? Send us an email to [email protected] to get personal sizing advice.

Once you’ve found your size in one garment type you typically don't have to think about sizing again. Based on your T-Shirt size, you should know all your upper-body garment sizes. Based on your trouser size, you’ll know your size in all pants and lower body garments. Always consider if you like an item to fit differently than another, based on finding your size in one garment you can adjust length or size by going up/down in the size system.

To find out when any missing sizes or colors will be back, select your size and color on each product page and click “OUT OF STOCK - NOTIFY ME”. You'll see a popup with the estimated restock date and can sign up with your email to be automatically notified once we’ve stocked up.

We’re constantly collecting feedback on how to improve our products and service. If you feel that we’re missing any size options, please let us email us at [email protected] and we’ll consider your request!

To display the correct estimated shipping time and cost, please select your country in the drop-down menu in the top right corner. Please see shopping information above for the details in your country.

For orders within Europe, RePack is a reusable packaging alternative for your delivery. It is designed to be returned and reused, removing disposable packaging waste every time it is used. If you choose RePack, your order will be delivered in a reusable bag instead of our customary ASKET box. To return the bag for re-use, simply fold the package together, make sure the address label saying “Reply paid” is visible and drop it into a post box anywhere in the world.

RePack is available in the checkout for orders within Europe. Please note that this option is priced at 3€ to cover the extra costs associated with the RePack bags.

Important: If returning clothes to us, please follow the normal return procedure, but make sure that the RePack return label is not visible since this might cause a delay in your return.

The payment methods offered depend your country. Please make sure your country is selected in the drop-down menu in the top right corner and see shopping information above for the details in your country.

Klarna is the company handling all payments on asket.com and offers several safe ways to pay for your order. Depending on the country you order from, if you have used Klarna on our site or a different website before as well as the amount of personal information you wish to disclose, you will be offered different payment methods when checking out at asket.com.

When ordering at asket.com you will first receive an order confirmation by us, then a receipt and/or invoice by Klarna - either via email or by post - depending on if you chose to pay before or after receiving the order. What payment options are available depends on which country you purchase from and how much information you choose to disclose. Paying after you receive your order may for instance require more information in the checkout then paying by card directly at the checkout. Any refunds are paid back to you safely via Klarna.

When ordering at asket.com and entering the checkout you will be asked to fill in personal information such as name, address, phone number and in some cases birth date or id-number. All information is safely encrypted and processed by Klarna - asket.com only stores the information necessary to ship your order.

After filling in your information you’re presented with different payment options. What payment options are available depends on which country you purchase from and how much information you choose to disclose. Paying after you receive your order may for instance require more information in the checkout then paying by card directly at the checkout.

In case of exchanges or returns, turn to [email protected]. We will promptly inform Klarna in case your payable amount changes or you would like a refund. Should any issues with your payment or refund arise, please get in touch directly with Klarna’s support via klarna.com.

No registration whatsoever is necessary.

Once your package is on its way, you will receive a shipping notification including a tracking link of your shipment. You can track and check the status of your package at any time using the link in the shipping notification. Please note that it may take up to 24 hours for the tracking status to appear.

Haven’t received a notification? Make sure to check secondary inboxes or spam filters and add [email protected] and [email protected] to your contacts so you don’t miss out on important information. Still no notification? Email us at [email protected]!

Returned goods should not have been used and needs to be returned in resellable condition with all original packaging intact. Your return item can either be exchanged for a new item, or you can get a refund for it.

To request a return, simply go to the Return page and sign in with your e-mail address and order number. Select the item(s) you want to return and choose whether you want to do a refund, exchange or complaint. Once the return registration is completed, you’ll receive further instructions of how to return your parcel in your country.

Returning a gift is simple and works just like returning a regular order with some small extras. Ask the kind soul who gifted you the ASKET pieces for the order number and the e-mail address used when placing the order, and sign into our return page to register the return.

In case of an exchange, if you do not share address with the person who gifted you, send an email to [email protected]. We’ll get back to you within 24 hours and change the address for your exchange order. Make sure to let us know your full name, phone number and where you want to send the exchange order.

Replacement/exchange items are shipped within two working days from when you registered the return and should arrive to you according to ordinary shipping time.

From the day you send the returned goods to us it will take up to 10 working days for the return to be received and handled at our warehouse. Refunds will be processed once the returning goods have been received and passed the inspection. From that point it will up to 5 more days until the money is transferred back to the account or card used for the purchase. If you paid by invoice or part payment, you will shortly be contacted by Klarna to provide information necessary to process your refund.

You are more than welcome to return the parcel in our office! Please go ahead and register your return as usual. Then just swing by at Dalagatan 27, 113 24 Stockholm.

For orders within the EU and the US: To provide the best possible experience ASKET offers free exchanges and returns. Shipping both ways (inbound returns and outgoing exchanges) are covered by ASKET. In case of refunds, the full order value, including any shipping fees paid are refunded. No extra fees are imposed. This means you can try our garments and find the right size without any risk.

For orders outside the EU and the US: If you want to return or exchange an item delivered outside the EU and the US, you will have to cover the return shipping yourself. However, ASKET will cover the shipping of any replacement items in case of exchanges. All orders are fully refunded, including full item value and any original shipping fees paid to ASKET. To avoid any taxes or import duties that may apply when returning goods, mark the parcel “RETURNED GOODS” and with a total value of €10.

In case you don’t want an exchange, you can return any item(s) for a refund. All items are fully refunded and any shipping fees paid are also refunded in case you return the full order.

To request a return, simply go to the return page and sign in with your e-mail address and order number. Select the item(s) you want to return and choose whether you want to do a refund, exchange or complaint. Once the return registration is completed, you’ll receive further instructions of how to return your parcel in your country.
Once we’ve received your returned items, we inspect the goods and authorize the refund.

Please note that it can take up to 10 working days for your return to be received and handled at our warehouse and up to 5 more days until the money arrives on your account depending on your chosen payment method.

From the day you send the returned goods to us it will take up to 10 working days for the return to be processed.

Once your return is processed, we inspect the goods and authorize the refund. If you paid by credit or debit card, direct debit or directly via Klarna’s app or website, the amount will be transferred back to the account or card used within 5 business days. If you paid an invoice otherwise (i.e. via bank transfer), you will be contacted by Klarna to provide information necessary to process your refund shortly after asket has authorized the refund.

Sometimes things go wrong. You’d be surprised how many people are involved in getting a garment from a cotton seed to your doorstep and although we strive to avoid any mistakes at all, sometimes they happen.

If the product is damaged or does not correspond with how it was presented on the website, you have the right to enter a claim. We will collect and replace any defective or erroneous items and correct any mistakes carried out by us at no cost.
To enter a claim, simply navigate to Return (asket.com/returns) to register your complaint and provide a detailed description of the issue and attach a photo of the issue if possible.

We’ll review your complaint and come back to you with a solution, normally within one working day. We will first see if it is possible to repair or remedy the fault, and otherwise replace the product or refund you the money.

If you have any order issues, please send an e-mail to [email protected] including your order number and a description of what's wrong with your order and we'll get you sorted. In case you received any incorrect items, we kindly ask you to also attach three pictures: one of the bar code on the plastic bag, the paper hang tag and the care label on the left inside of the garment.

If your old ASKET garment has been damaged and you wish to repair it yourself or at a tailor, please don't hesitate to contact us for free spare parts. You can read more about repairing and what spare parts we offer in our Repair Guide.

Currently we’re unable to provide a service hotline via telephone, but we’re online and available to assist you 7 days a week. You can chat with us at asket.com via the widget to the bottom right, email us at [email protected], message us on Facebook or Twitter and we’ll get back to you within latest 24h.

At ASKET we treat all personal information with utmost discretion and care. You may review our full privacy policy and learn about all purposes and types of data collection at ASKET at any time.

The type of data that we collect about visitors to asket.com depends on how you interact with us. For instance, if you’ve ordered garments from us we have a legal obligation to fulfil that agreement and we need certain information like your name and address in order to deliver the products to you. If you’re just browsing the site, we collect anonymized and aggregated information, for instance which country you are browsing from. This is required to provide you with the right prices, currencies and shipping methods. We also track information about which pages are visited and for how long to understand how popular different products and pages are and be able to improve our service and offering. To see the full list of all information for what purposes we collect information, why and how long we store it, please read our privacy policy.

You may at any time ask for the deletion, correction, limitation or transfer of your personal information by emailing [email protected]. You’re entitled to the deletion of your data once per year. To learn more, please read our privacy policy.

Simply email [email protected] and an authorized representative will get back to you within 24h.

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