DELIVERY
All orders are shipped from our warehouse in Münster, Germany. Depending on your country you have one or more of the following delivery options to choose from:
STANDARD DELIVERY
Due to the effects of COVID-19, our carriers are having trouble keeping up which unfortunately means that your order may take a bit longer than usual to be delivered.
Standard delivery is available in all EU Countries (except Greece and Cyprus). The standard delivery service is provided via DHL or SevenSenders but depending on your country the last mile delivery may be carried out in collaboration with your local postal service.
Your parcel is normally delivered straight to your door. If the parcel cannot be delivered, it will either be taken to a service point for pickup or a second delivery attempt will be made the day after.
In some countries you will be able to change delivery method when the parcel is on it’s way. For instance could you choose to have your parcel delivered straight to a service point, to a neighbour, left in a safe place or select a different day of delivery.
Please note that parcels are often delivered during the day, if you are at work we therefore recommend to have the parcel shipped there if possible.
EXPRESS DELIVERY
Due to limited access of air freight, as a result of the COVID-19 situation, DHL Express orders might be subjected to delays.
Express shipping is via air freight, which means it is both more expensive and has bigger environmental impact than standard shipping has. We therefore recommend you to use Standard delivery when available. We aim to provide as sustainable shopping as possible in all markets, and we are therefore working on finding a more environmental friendly shipping option in markets where express delivery is the only option.
Your parcel is normally delivered straight to your door. If the parcel cannot be delivered it will either be taken to a service point for pickup or a second delivery attempt will be made the day after.
In some countries you will be able to change delivery method when the parcel is on its way. For instance could you choose to have your parcel delivered straight to a service point, to a neighbour, left in a safe place or select a different day of delivery.
Please note that parcels are often delivered during the day, if you are at work we therefore recommend to have the parcel shipped there if possible.
FREE SHIPPING
Free shipping will be determined at the checkout based on the item price, discounts or promotion codes. See shopping information above for details of free shipping limits in your country.
TRACKING
We use tracked shipping methods and you can check the status of your package at any time using the link in your shipping notification e-mail you receive once your parcel has left our warehouse in Germany. Please note that it may take up to 48 hours for the tracking status to appear.
INSURANCE
ASKET insures each purchase from the time it enters transit until it is delivered to you. All orders require a signature upon delivery, at which point you become responsible for the shipment. If you specified a recipient other than yourself for delivery purposes, you also accept that the third party’s signature is sufficient proof of delivery and fulfilment by ASKET.
If you allowed the carrier to deliver your parcel without signature (e.g. outside your front door), ASKET will not take responsibility of the delivery.
TAXES AND DUTIES
Within the European Union, the United States and Norway, orders are shipped on Delivery Duty Paid (DDP) basis, meaning that all taxes and duties are included in the final price.
Outside the European Union (except the US and Norway), orders are shipped on a Delivery Duty Unpaid (DDU) basis, meaning that all taxes and duties are excluded in the final price. Your order may therefore be subject to local taxes and import duties, which araskete levied by your local customs authority or the used shipping carrier. We are unable to calculate the exact amount in duties and taxes your order might incur, as these charges are imposed directly by the destination country and vary between countries. ASKET does not cover any such taxes, duties or related charges. Taxes and duties incurred on refused or unclaimed packages are not covered by ASKET.