Find the details about how to return and exchange your garments below.

Returns

Returns must be shipped or postmarked within 30 days of being received. Returned goods must be returned in unused condition with all original packaging intact. 

Exchanges are free of charge:

• Return shipping is provided and we ship your replacement items for free.

Returns are subject to a fee of 50 CAD:

• For partial order refunds, you are refunded for returned items, less the return shipping fee

• For full order refunds, you are refunded for all items and any outbound shipping fees paid, less the return shipping fee

• If you choose to return your order independently, no return fee will be charged. Please note, though, that we can’t guarantee a refund if any issues occur during return shipping.

To return items for exchange or refund, go to the return page and sign in with your e-mail address and order number to receive instructions on how to return your items, select items for exchange or refund.

Exchanges

You can exchange any item for the same style in another color or size, as long as it is in stock. If you wish to exchange for a different style, we kindly ask you to return the item for a refund and place a separate order for the new garment.

Replacement items are shipped within one business day from when you register your return online. If return items are not received by Asket, customers have to recompense for them. Abuse of our exchange policy will lead to suspension from asket.com

Refunds

If you’re not exchanging an item, you’re welcome to return it for a refund. Full order returns include a refund of the original shipping fee, but customs duties and taxes are not refundable. Return shipping costs apply separately.

Refunds are issued once your return has been received and approved. You’ll receive a confirmation email, and the refund will be processed within 5 working days, depending on your payment method. For Klarna payments, remember to pause your invoice to avoid charges. A return fee will be deducted from your refund. Returns can take up to 10 working days to be handled.