Terms & Conditions
Terms & Conditions
Name: ASKET AB
Reg. No: 559002-3106
VAT No: SE559002310601
Address: Dalagatan 27 BV, 113 24 Stockholm
E-mail: [email protected]
These terms governs your use of, and purchases from, the domains www.asket.com and their subdomains (henceforth: the site) and will be valid for all your future transactions with ASKET AB (henceforth: ASKET; may be referred to as ‘us’) and visits to the site.
By clicking the button “Place order” you agree to be bound by these Terms and Conditions. Please make sure that you have read and understood these Terms and Conditions when using our site. ASKET reserves the right to revise these Terms and Conditions and users are responsible for keeping themselves updated with such changes. You can download these Terms and Conditions here.
FORMATION OF CONTRACT AND ORDERING
All orders submitted by you are subject to acceptance by us. We may choose not to accept your order and reserve the right not to deliver for any reason without any liability to you. Examples of when we may not accept your order include, but are not limited to, incorrect stock level shown on site at the time of receiving the order, incorrect price displayed on the siteor if we are unable to authorize your payment.
Once we have received your order you will receive an automatic e-mail confirming your order. Please note that the confirmation e-mail is only an acknowledgement that we have received your order and not abindingacceptance of your order. A binding contract is formed when we send you a shipping confirmation e-mail.
ASKET does not guarantee that all items included on the site are in stock at the time of your order. In the event that an item is unavailable you will be contacted shortly by phone or e-mail. ASKET cannot guarantee that the content on the page is free of inaccuracies or typographical errors at all times. Neither can we guarantee that all information is up-to-date and ASKET may at any time amend the content of the site. ASKET holds the right to change prices, correct incorrect prices on all orders as well as final sales and will give you the option of placing a new order with the correct price or canceling your order.
We reserve the right to limit the quantities of ASKET products that we supply, and/or to refuse any order that is unusual or placed in bad faith. In addition, we reserve the right to refuse any order from a client with whom there is a dispute concerning the payment of a previous order. All attempts at fraud will be reported to the police and ASKET reserves the right to cancel the purchase if any suspicion is raised.
You may purchase products on the site for personal use only and not for resale. By placing an order on the site you certify that you are purchasing the product for your own personal use and not for resale and that you accept our Terms and Conditions. We reserve the right to refuse orders for any reason without explanation.
DISCLAIMER REGARDING PRODUCTINFORMATION
ASKET has the right to adjust prices, involve additional cost and change product information,such as product pictures and offers without notice. The product images and information texts available reflect the product as much as possible but we reserve the right for any errors that may appear on the page and cannot guarantee that all pictures accurately reflect the true appearance of the products. We cannot guarantee that colors on the website will be true to life. This depends partly on color settings of your computer and monitor.
Prices on the site are in SEK in Sweden, DKK in Denmark, GBP in the United Kingdom, USD in the United States, CHF in Switzerland, NOK in Norway and in EUR for remaining countries. For customers visiting the site from countries with other local currencies than the ones offered, an estimated conversion to the local currency based on the current exchange rate may be displayed. Unless your local currency is supported, you will be billed in EUR and the final price charged to your account or credit card will be calculated in accordance with the applicable exchange rate on the day your bank or credit card company processes the transaction and according to their rates. ASKET has no control over these rates and do not take responsibility for any potential exchange rate differences or exchange fees levied by your bank.
Prices do not include delivery charges. All prices shown on the site include VAT. Please note that in some countries outside of EU, except the US and Norway, additional duties may be payable to your local authorities on receipt of your delivery. You will be responsible for payment of any such import duties and taxes. ASKET has no control over these charges and cannot predict their amount. For further information we suggest you contact your local customs office before placing your order. Taxes and duties incurred on refused packages are not covered by ASKET.
ASKET may vary the prices of Products listed on the site at any time and without any notice but such changes will not apply to Products in respect of which you have been sent a Dispatch Confirmation. If you have been charged the wrong amount in the web shop ASKET will give you the option to place a new order with the correct price or cancelling your order. ASKET however reserves the right to cancel your order prior to dispatch should we find that the price is incorrect. In such case we will notify you by e-mail. We are under no obligation to provide goods to you at an incorrect lower price, even once we have sent a shippingconfirmation to you, if the pricing error is obvious and unmistakableand could have been recognised by you as an error.
Promotion codes are limited to one time per customer and cannot be combined with other offers, if not otherwise explicitly stated. Promotion codes and offers are only valid within the explicitly set time or as far as we have stock and not applicable to previously placed orders.
We offer safe payment provided by Klarna, a certified payment provider. Payment methods offered globally are credit and debit card. In certain countries invoice payment after delivery and other local payment methods may be available, also provided by Klarna. Payments are not debited until the order has been dispatched. When paying by card you will be asked for the card number, the name of the cardholder, its period of validity and the CVC code. Other payment methods may require birth date, personal ID numbers or bank account number. We do not store any credit card information or such sensitive information solely necessary for payment and all information is encrypted using SSL encryption, which prevents unauthorized access to card details. Extra charges from Klarna depending on payment method may apply but will be clearly stated in checkout. Charges by Klarna for late payments may apply. In the event no payment has been received after submitting your order ASKET may automatically cancel your order. You confirm that the credit/debit card, bank information or other personal information that is being used is yours or that you have been specifically authorised by the owner of such credit/debit card, bank or personal information.
ASKET ships worldwide. Depending on your country you have one or more of the following delivery options to choose from. For country specific information please refer to the “shopping information” section at asket.com/help.
When your order leaves our warehouse you will receive a tracking number via e-mail which you can use to track your order. At any time, you can check the status of your package using the link in the shipping notification. Unclaimed packages will be returned to us. For all unclaimed packages you will be debited all fees in connection with both delivery and the return delivery, including any taxes and duties.
ASKET insures each purchase during time in transit until it is delivered to you. Orders outside Sweden require a signature upon delivery, at which point responsibility for the shipment passes to you. If you have specified a recipient other than yourself for delivery purposes, you also accept that signature by the third party is sufficient proof of delivery and fulfilment by ASKET. We are unable to deliver to post office boxes.
Goods will be dispatched on regular working days, monday to friday. We aim to dispatch all orders within 24 hours. Delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorization, stock availability, customs clearance processes, faulty delivery information or any other unforeseen activities. Please note that the following delivery charges do not include import costs (such as taxes or import duties) that may be due when packages reach the country of destination.
We occasionally offer free deliveries on all orders, which will be clearly stated on our website. Please note that campaign for free deliveries will be activated on your order in the checkout.
RETURN AND EXCHANGE POLICY
In addition to the statutory right of withdrawal (as outlined below for EU countries), ASKET has a 30 days return period. Any returns must be shipped/postmarked within 30 days of reception. ASKET shall as soon as possible, if under the jurisdiction of our return policy, refund you what you have paid for the returned item, or exchange the item. Upon reception of the returned item, we control the goods prior to processing the refund or exchange. Refunds are authorized by ASKET and processed by Klarna, the payment provider of use. Refunds are made either to the original purchaser’s credit card or bank account and take 5-10 business days to show up on your account, from the time they have been authorized by ASKET.
When using our return service (within EU, the United States and Norway) you will be refunded in the event of theft or loss during delivery to our warehouse. For those countries where ASKET do not offer a return service, we suggest you use a courier that offers tracking of the parcel as ASKET don’t offer any insurances of returns that are not returned with our return service.
When returning a product you are obliged to keep the product in the same condition as when delivered. You must not have used the product/service, however you have the right to investigate the condition the product was in when delivered. All original packaging, price labels etc shall be returned with the product without having been tampered with. If damage or harm is caused to a product while investigated the product does not qualify for the return policy.
Purchased items are exchangeable into a different size and color. All exchanges are based on stock availability and are shipped to you free of charge. Should you be interested in an alternative style, please return your item(s) to us and simply purchase the new piece separately at asket.com. Sale items are non-exchangeable but can be returned for a full refund. For countries outside of EU, except the US and Norway, taxes and duties may apply which will not be covered by ASKET. Since tax and import duties vary from country to country, we cannot provide an exhaustive list of applicable rules. Instead, we ask you to turn to your local customs authorities for more information
If the product is damaged or does not correspond with how the product was presented on the site you have the right to enter a claim. Please contact [email protected] as soon as you discover the fault. We will first try to see if it is possible to repair or remedy the fault. If this is not possible then we will replace the product. If we are unable to replace the product or remedy the fault then we will refund the money. If you can send a photograph of the damage/error this will speed up the process. When we have received the product and approved the claim you will be informed and a new product along with compensation return-shipping costs will be sent to you, or we will refund you for the product and the return-shipping costs.
EXCHANGE AND REFUND CHARGES
All orders are fully refunded, including full item value and any shipping fees paid.
Within the EU, US and Norway, return shipping and shipping of any replacement item(s) is free of charge and provided by ASKET through DHL.
Outside of EU, US and Norway, the customer is obliged to pay for and arrange the return shipping of the item(s). Please note that any potential customs duties and sales taxes are non-refundable through ASKET. In case of exchange, shipping of any replacement item(s) is free of charge and provided by ASKET through one of the listed shipping providers.
For any shipping country, pre-paid return slips are only valid when returning from the same country the order was originally shipped to. Should you return your order from another country than the one it was shipped to, please contact our customer care.
STATUTORY RIGHT OF WITHDRAWAL (EU CUSTOMERS ONLY)
As a customer within the European Union, you have the right to withdraw from this contract within 14 days without giving any reason.
The right of withdrawal does not apply to contracts for the supply of sealed goods which are not returnable on grounds of health or hygiene, such as underwear, and which have been unsealed after delivery.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good or piece of your order.
To exercise the right of withdrawal, you must inform us [ASKET AB, Dalagatan 27 BV, 11324 Stockholm, [email protected]] of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail).
You may use the attached model withdrawal form below or this model form provided by the Swedish Consumer Agency (Konsumentverket), but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
EFFECTS OF WITHDRAWAL
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Model withdrawal form
To ASKET AB, Dalagatan 27 BV, 11324 Stockholm, [email protected]:
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods:
Ordered on (*)/received on (*)
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only if this form is notified on paper)
(*) Please delete as appropriate.
INTELLECTUAL PROPERTY RIGHTS
All intellectual property rights, such as trademarks and copyright, on the site and in the material published on it are owned by or licensed to ASKET and it’s affiliates. You are authorized to use this material only for personal, non-commercial purposes. Any use of the site or its content, including copying or storing such content in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of ASKET. You may not modify the material in anyway, without the prior written permission of the copyright owner. For press inquiries, please visit our press page.
The ASKET website may include user generated content, e.g. from social media applications. ASKET does not claim any ownership in rights in such content (images, photos, videos, etc.) and take no legal responsibility for it. In case you suspect a violation of copyright, or any other right, or otherwise are offended by such content, please contact our customer service.
By completing an order from ASKET.com you agree to receive promotional information or newsletters from ASKET containing information about new products, campaigns, offers and events related your order. You may at any time withdraw this consent and unsubscribe from the newsletter by clicking “unsubscribe” in the footer of any such newsletter.
ASKET reserves the right to terminate your account and/or use of the site at its sole discretion. For example if ASKET suspects that you have in any way breached the Terms and Conditions. Such termination can be made without prior notice.
ASKET responsibility for errors in connection to delivery is limited to existing conditions of sale. ASKET bears no direct or indirect responsibility for example, but not limited to, incompatibility, delivery delays, downtime, data loss, additional work or other economic harm.
Part of the services mediated through the site are maintained by outside organizations. Where ASKET acts as an agent for such services, we cannot be held responsible for any errors resulting from their activities. ASKET cannot be held responsible for any damage caused from using, or not being able to use, the site. ASKET cannot guarantee a problem-free, uninterrupted, and secure access to the site. The site may contain links to other website beyond our reach. We cannot be held liable for content or privacy policies of such sites.
We have the right to assert force majeure in the event of war, warlike event, civil war, revolution, government sanction, strike, lockout, blockade, natural disaster or the like. This means that the agreement will not need to be fulfilled in part or in full. Should this, contrary to expectation, occur, we would attempt to notify you. Under such circumstances, ASKET will attempt to resolve all issues in a timely manner.
These Terms and Conditions are compiled in accordance with Swedish law. To the extent permitted by law, Swedish courts will have exclusive jurisdiction over any dispute under this agreement. The laws of your country may differ from Sweden and there may be additional legal requirements to use this website. You must comply with all applicable local and international laws and regulations regarding your use of our site.
RIGHT OF COMPLAINT AND DISPUTE RESOLUTION
According to the Swedish Consumer Contracts Act you have the right to make a complaint regarding a product that has defects or flaws that were present when you received the product. The duration of your right to complain is 3 years from the date on which you received the product.
You must notify us within a reasonable period of noticing the defect. A complaint made within 2 months of noticing the defect is always considered to have been made within reasonable time. If you wish to make a complaint, please contact us at [email protected]. Do not send back a product before you have contacted us.
If we disagree regarding your complaint, we have a dispute. You can make a complaint to the Swedish Alternative Dispute Resolution Body (ADR) at:
Allmänna reklamationsnämnden (ARN)
Box 174, 101 23 Stockholm
You can also use the online complaint portal of the EU Commission (ODR) when submitting a complaint. This is particularly relevant if you are a consumer residing in a different EU country. Submit your complaint here: ec.europa.eu- When submitting your complaint, please enter our e-mail address [email protected].
We will participate in the alternative/online dispute resolution procedure and follow any decision by the ADR/ODR.
These Terms and Conditions were last updated on 2019-12-13.